Last Updated: October 21, 2025
Thank you for shopping at fixmyprinternow.com (“we,” “our,” or “us”).
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, this Return & Refund Policy explains how we handle returns, exchanges, and refunds.
1. Eligibility for Returns
To qualify for a return, your item must:
- Be unused, unworn, and in the same condition that you received it.
- Be in the original packaging with all tags, labels, and accessories included.
- Be returned within 7 to 14 days of receiving your order (depending on your region).
Items that cannot be returned include:
- Gift cards or downloadable items
- Clearance or sale items (unless defective)
- Personal care or hygiene products
- Customized or made-to-order products
2. Return Process
To initiate a return, please contact our support team at Contact us with:
- Your order number
- The reason for the return
- Clear photos (if the product is defective or damaged)
Once your return is approved, we’ll send you detailed instructions on how and where to send your package.
Please do not send any product back without prior authorization.
3. Shipping Costs for Returns
- If the return is due to an error on our part (e.g., wrong item, defective product), we will cover the return shipping costs.
- If the return is due to a change of mind, incorrect size, or personal preference, the customer is responsible for the shipping fees.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
4. Refunds
Once your return is received and inspected, we’ll notify you by email about the approval or rejection of your refund.
If approved:
- Refunds will be processed within 5–10 business days.
- The amount will be credited to your original payment method.
Please note:
- Shipping fees are non-refundable (unless the return is due to our error).
- Depending on your payment provider, it may take additional time for the refund to appear in your account.
5. Exchanges
If you wish to exchange an item (for a different size, color, or product), please contact us at Contact us.
We will guide you through the exchange process and confirm item availability.
6. Damaged or Defective Products
We take quality seriously.
If your product arrives damaged or defective, please contact us within 48 hours of delivery with clear photos or videos of the issue.
We’ll gladly replace the item or offer a full refund at no extra cost to you.
7. Late or Missing Refunds
If you haven’t received your refund after the stated processing time:
- Check your bank account again.
- Contact your credit card company or payment provider.
- If you’ve done all this and still haven’t received your refund, please Contact us, and we’ll assist you promptly.
8. Order Cancellations
Orders can be canceled within 24 hours of placing them — provided they have not yet been shipped.
Once an order is dispatched, it cannot be canceled and will instead need to follow the return process outlined above.
9. Contact Us
If you have any questions about this Return & Refund Policy, please reach out to us at: Contact us